Student services and support programs


Guidance Officers 

Guidance Officers work closely with students and their families, teachers and other school staff, and in some instances, departmental agencies and authorities, to provide a wide range of support services including individual and/or group counselling, psycho-educational assessments, and personal/professional skill development programs.  As part of the school support team, the Guidance Officer is committed to provide quality education services while respecting student and family privacy and confidentiality.

Families seeking access to the services of the Guidance Officer should discuss their concerns with their child’s class teacher.  Following discussion, signed consent for referral to the Student Advisory Committee will be required and the class teacher will then present the case at a committee meeting.  The committee assigns cases to the Guidance Officer on a priority basis.  Please note that further signed consent will then be required in order for the Guidance Officer to work directly with students.

Local community organisations also offer a range of family support services, including the following:

  • Northern Gold Coast Communities for Children, Oxenford – Ph: 5580 4993
  • Coomera Family Centre (disability support), Coomera – Ph: 5502 9797
  • Helensvale Community Health Centre – Ph: 5580 7819
  • Child and Youth Mental Health Intake Service, Robina – Ph: 5667 1714
  • Lifeline Gold Coast – Ph: 5579 6000
  • Paradise Kids (grief and loss), Arundel – Ph: 5574 6853
  • Kids Helpline – Ph: 1800 551 800
  • Parent Helpline – Ph: 1300 301 300

Support Teacher of Literacy and Numeracy (STLaN) 

A Support Teacher of Literacy and Numeracy (STLaN) is available to support children from Prep to Year 7 who are identified as experiencing difficulties with their learning. 

The STLaN assists classroom teachers and curriculum leaders to develop and effectively implement responses to students with learning needs across the curriculum, with a focus on literacy and numeracy.

School Chaplain

School Chaplains run positive, fun activities for young people - both in and out of school - and foster a supportive, caring school community. This includes support for at-risk students, support for staff and families from the wider school community, and spiritual support and direction for the school community.

A Chaplain is a safe person for young people to connect with at school, providing a listening ear, caring presence, and message of hope. They care for students struggling with a wide range of issues, including: family problems, confusing relationships, friendship issues, peer pressure, self-esteem issues, bullying and stress and anxiety.

The partnership between the school and the Chaplain, supported by local churches, businesses and community organisations, provides a network of local support and assistance. These positive relationships help young people to face issues, and provide hope, connection, meaning, and purpose.

Overview and aims of the Chaplaincy Program (PDF, 84KB)

All Chaplaincy services operate in accordance with the Education Queensland Chaplaincy Policy -

Last reviewed 26 September 2019
Last updated 26 September 2019